FAQ

How do I prepare my files?

Designing for large-format printing is simple if you follow a few basic rules and guidelines.  We have included design templates for most display or banner system options.  As you build your graphic files, please follow these instructions.

Do you offer design assistance?

Don’t have files ready to print? We can help you with that task. Our graphic designers are experts at knowing how to take advantage of a tradeshow exhibit system to get your message noticed! If you send us the elements of what you want to present (logo, photos, text, etc.), we can do the rest. We will turn around a proposed signage layout in 24-48 business hours. If you are sending us files, please be certain they are not low resolution files (as most web artwork is). We will be taking an image and enlarging it significantly to fit your banner system, tradeshow display, wrap, or sign so you want to give us the highest resolution you have. If you have any questions about sizing images to best fit your sign system or display, please contact us.

We do charge for artwork assistance, $75 an hour.  We will be happy to give you a quote on what that charge would be once we know what files you can send us.

Can you guarantee color matching?

If color matching is important to you, please be certain to specify these details at the time you place the order. Some customers assume that if they send us a file, it will print the same here as it does at their office or as it looks on their monitor. More likely than not, graphics and color images will print differently.  If you are sending artwork, please have pantone color numbers called out in your file and convert all colors to CMYK. We can approximate pantone colors with our digital printers; if your graphic has spot colors, please give us a call to discuss color matching options. Also, you can send us a sample to match. Just be aware that an extra charge will apply and it may add to our production time.

What are your lead times?

Each display system has its own lead time; however, we aim to ship in 5-7 business days after art approval. Many of our in-stock systems do ship quickly; however, we do ask that you assume the longer production time. We would rather exceed your expectations than disappoint you! Should there be any difficulties in delivering your banner or signage system in a timely fashion, we will advise you before we begin printing. Meeting your schedule is our objective!

Do I need a sign permit?

S2 Imaging is familiar with sign codes in the metropolitan Portland area; outside of Portland we suggest you call the appropriate jurisdiction (city or county) and request clarification of the sign codes in your area.  We strongly urge you to obtain a sign permit if it is appropriate.  If S2 Imaging is installing your sign project, we will not install it without the appropriate permits.  If you choose not to obtain the appropriate permit, you may be subject to the cost of the permit plus a penalty if the sign meets the sign code.  If it does not meet the sign code, you will be required to remove the sign.

Do you offer installation service?

Yes, we can provide installation services for non-electrical signs. Those projects requiring us to produce the signs as well as install them have top priority. Other projects, where signs or banners are provided by the customer, will be handled on an “as our schedule allows” basis.

If I sent you a file, do I need to approve a proof?

Yes. When we proof your file, we include details such as quantity, size, and pantone color call-outs. This process guarantees that we receive the right file, check that each detail is correct and fully understand the custom sign system you are expecting.

What is your return policy?

We work hard to ensure that you will be pleased when your exhibit display, vehicle wrap, car decal, or sign system arrives; however, sometimes things go astray. Here’s what to do if you are dissatisfied or would like to return your custom signs or decals.

Does my product come with a warranty?

Warranties are important and each S2 Imaging product carries its own warranty, depending on the manufacturer. We highly value our signage systems with limited lifetime warranties. Almost all other products carry a 1 year limited hardware warranty and a 1 year print warranty. Please check the product description for more detailed warranty information.